READY FOR A TRULY HEROIC CAREER?
Our technicians solve customer problems.
We do not just fix equipment.
QUICK APPLY
We believe in mentorship, clear communication,
and the power of teamwork
Our goal as a company is to improve the lives of everyone we come in contact with— including our exceptional team of Everyday Heroes.
Benefits
- Competitive and straight forward base compensation
- Dynamic bonus opportunities based on role and performance
- 401-K plan with company match
- Company health insurance plan
- 6 paid holidays
- Paid time off for all employees
- Clear company goals and transparent company performance reporting
- Monthly coaching sessions and employee performance feedback
- Growing company with extensive company, industry, and vendor training available
- Employee celebration and support programs
- Supportive team environment
- Optional vision, dental, and supplemental insurance
OUR CORE VALUES
COMMUNICATION
We communicate clearly and often.
At Refrigeration Heroes, we know we can’t help save the day until both the customer and our technicians know what we’re up against. Clear communication is critical to creating efficiency, trust, and satisfaction for everyone involved. This means answering the phone when customers call and showing up when and where they need us. It means arriving at every call with the right details, the right equipment, and the right know-how for the job. It means leaving every customer empowered with a clear grasp of what was done and what to expect next.
TEAM WORK
We succeed together.
Helping others save the day means we have each other’s back—this includes our company team and every partnership we form. While our technicians are trained to work independently, they always have their team at their back when they are in the field. Together with our customers, our success is built through collaboration, collective knowledge and experience, camaraderie, and cooperation. We are committed to being active partners in our community, in our training, and in our network relationships.
PROFESSIONALISM
We provide a critical service to critical services.
We save the day by being empowered and accountable stewards of our customers’ time and money, our company’s expectations and resources, and our own skills, abilities, and potential. This means respecting each challenge—and rising to it with a steady, capable hand, and a positive attitude. To be professional in this industry is to set a competitive standard that drives excellence in our employees, our systems, and our commitment to a job well done and a customer well served.
EMPATHY
We care. That is all. And that is everything.
To help our customers save the day, we must treat each challenge, each piece of equipment, and each customer business as if it were our own. Our main objective is to solve customer issues, not just fix their equipment. Our training program teaches our technicians to listen for the problem both in the equipment and in the details given by our customers. Fully understanding the impact of the problem creates better long-term solutions—and long-term relationships.
RELENTLESS IMPROVEMENT
We never fail – to learn.
In an ever-evolving industry like ours, what works today cannot be relied upon to work next week or next year. To be one step ahead of the next challenge, we must be life-long learners who constantly seek ways to improve, grow, and develop as individuals and together as a team. Our customers depend on us to grow as technicians, leaders, and community partners. We learn with intention and in solidarity, supporting and inspiring each other as we accomplish our mission of saving the day for clients.
OUR VISION
Refrigeration Heroes is driven by the belief that the world deserves a heroic technician experience. We are an independent company that believes in the dignity and power of working with our hands to solve problems for our customers. This vision has powered our growth and drives us to grow our team and impact more customers. We strive to get better each day and our leadership team focuses on training, mentorship, and engagement to keep the team aligned and improving. We provide more than just a job, instead we provide a pathway to a rewarding career on a winning team with tons of growth opportunity. A hero can bring out the hero in us all.
A hero can bring out the hero in us all.
Our Heroes
We understand that our team of Heroes separates us from our competition. We aren’t afraid to roll up our sleeves, get our hands dirty, and make sure that the job gets done right. We are driven and like to take on tough challenges, learn new things, and share our knowledge with others. We take pride that the Heroes to our left and right feel the same to build our winning team.
